STORE POLICIES & PROCEDURES

• PLEASE ADVISE US IF YOU ARE PREGNANT, HAVE ANY MEDICAL CONDITIONS/ ALLERGIES OR SEVERE INJURY BEFORE YOUR SERVICE.

• MANAGEMENT WILL NOT BE LIABLE FOR ANY LOSS OF PERSONAL POSSESIONS.

• PLEASE SWITCH PHONE ON SILENT AND BE MINDFUL OF OTHER CLIENTS TREATMENTS.

• PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

• NO REFUNDS/RETURNS ON OPEN PRODUCTS. NO REFUNDS ON VOUCHERS.

• VOUCHERS ARE VALID FOR 3MONTHS ONLY.

• CARD PAYMENTS ONLY. STRICLY NO CASH.

• CLIENTS ARE RESPONSIBLE FOR ANY BREAKAGES OR DAMAGED CAUSED BY THEMSELVES OR THEIR KIDS.

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BOOKING POLOCIES

• PLEASE ENSURE THAT YOU BOOK YOUR CORRECT TREATMENT DUE TO SPECIFIC TIME THAT IS ALLOCATED TO YOUR SERVICE, INCL ART.

• PLEASE CONFIRM TREATMENTS ON ARRIVAL.

• PLEASE ARRIVE 5MIN PRIOR TO SCHEDULED APPOINTMENT TIME. LATE ARRIVALS WILL RESULT IN REDUCTION OF TREATMENT TIME: FULL FEE WILL APPLY.

• LATER THAN 15MINUTES WILL RESULT IN CANCELLATION.

• 24HRS NOTICE IS REQUIRED TO CHANGE OR CANCEL APPOINTMENTS TO AVOID 30% CANCELLATION FEE.

• COMPLAINTS SHOULD BE MADE WITHIN 2DAYS OF RECEIVING TREATMENT.

• 5DAY NAIL WARRANTY, MUST BE REPORTED WITHIN 5DAYS. PLEASE ADVISE US IMMEDIATELY.

• ONLY 3 FILLS ARE ALLOWED TO AVOID PRODUCT BUILD UP, AFTER 3 A SOAK OFF IS REQUIRED. ALL FILLS INCLUDE COLOUR CHANGE.